Last updated September 2026. Short version: all sales are final. Read on for why, and the one exception.
Every payment on ghosted — donations, Ghosts, premium, market listings, profile signing — is made in cryptocurrency, sent directly to a wallet we control. Cryptocurrency transactions cannot be reversed once confirmed on-chain, so we have no technical way to send your money back even if we wanted to. This isn't a policy choice we could change by using a different payment processor; it's a property of how crypto payments work.
Donations, Ghosts purchases, Premium, market (username) purchases, and profile signing are all final once your payment is verified. Virtual goods and status (Ghosts, Premium, a signed profile, a purchased username) have no cash value and are not redeemable for real currency.
Payments are matched to your order by the exact amount shown at checkout, down to a unique fraction of a coin. If you send the wrong amount, we may not be able to automatically match and credit it. Contact support with your transaction hash before doing anything else — we'll do what we reasonably can to sort it out, but we can't guarantee recovery of funds sent incorrectly.
If you paid in full, the payment verified on-chain, and you genuinely didn't receive what you paid for due to a bug or mistake on our side, contact support. We'll fix it by delivering what you paid for (crediting Ghosts, applying Premium, etc.) rather than a cash refund, since a cash refund isn't possible for the reasons above.
Cryptocurrency payments can't be charged back through a bank or card network, so this isn't something to worry about from a fraud-protection angle — but it also means there's no third party to appeal to if a purchase doesn't go the way you expected. Read what you're buying carefully before you pay.
Questions about a specific payment can be sent through the in-app support chat with your transaction hash ready.
This page is provided for transparency and is not legal advice. See also the Terms of Service.